A person you might meet
"The Lottery is the foundation of our reality."
About Me
I'm a Lead Product Manager at the Government Digital Service, where I focus on creating high-quality digital products and services for the public good. I believe deeply in the power of thoughtful design and technology to improve people's lives and make government services more accessible and effective.
I'm passionate about how new tools and technologies can be used to create a world we all want to live in. Whether it's streamlining government services, improving user experiences, or solving complex problems through digital innovation, I'm driven by the potential for technology to serve society.
Outside of my professional work, I'm a musician and potter. These creative pursuits keep me grounded and inspire my approach to problem-solving in the digital realm. There's something beautiful about shaping clay with your hands that mirrors the iterative process of building great products.
Digital Products & Services
Government Service Transformation
Led the redesign of critical government services, improving user satisfaction by 40% and reducing processing time by 60% through user-centered design and agile development practices.
Digital Identity Platform
Product managed a secure, accessible digital identity solution serving millions of citizens, focusing on privacy, security, and inclusive design principles.
Citizen-Facing Portal
Developed a unified platform for government services, reducing the need for multiple logins and creating a seamless experience across departments.
Flocking Simulation
A creative coding project exploring emergent behavior and complex systems - the very simulation you see in the background of this site!
Pottery
I make pottery. I'm still learning.
Thoughts & Insights
Reflections on product management, digital transformation, and the intersection of technology and public service.
Craft in an AI World: Reflections on Art, Technology, and Dimensionality
In government, every digital service we design has the potential to impact millions of lives. The principles that guide us aren\'t just about good UX—they\'re about democracy, accessibility, and public trust...
Read more →Building Tools for the World We Want
Technology isn\'t neutral. Every product decision we make shapes how people interact with services, institutions, and each other. As product managers, we have a responsibility to think beyond features and consider the world we\'re building...
Read more →Lessons from the Potter\'s Wheel
Working with clay has taught me more about product management than many business books. Both require patience, iteration, and the wisdom to know when to start over...
Read more →User Research in Government: Beyond Assumptions
Government services often operate on assumptions about what citizens need. But when we actually talk to users—really listen to their experiences—we discover that our solutions don\'t always match their problems...
Read more →Get In Touch
Interested in discussing digital transformation, product strategy, or just want to chat about pottery? I'd love to hear from you.
